Privacy policy

Last Updated 27 March 2026

Ridgeramble operates this store and website, including all related information, content, features, tools, products and services, in order to provide you the customer with a curated shopping experience (the "Services"). Ridgeramble is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We gather information related to user interaction with our Services. This data is collected using cookies, pixels and similar tracking technologies deployed via Google Tag Manager. It includes details about the products you view, items you add to your cart, and purchases you make. We also gather technical information such as pages you visit, the time spent on our site, the website or social media platforms you came from (e.g., Facebook, Twitter, Instagram, TikTok), your IP address, browser type, and unique device identifiers.

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wish list or purchase, return, exchange or cancel, and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.
  • From our partners or other third parties. We obtain data from analytics providers like Google and social media platforms such as Meta (Facebook and Instagram), Twitter, and TikTok. This information helps us analyse the effectiveness of our organic content and understand the ways users arrive at our store.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfil your orders, to remember your preferences and to remember items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customised shopping experience for you, such as recommending products related to your purchases. This may include: using your personal information to better tailor and improve the Services.

Social Media Interaction. We use social media platforms like Instagram and TikTok to share our products and interact with our community. When you engage with our organic posts (such as by liking or commenting), we may see your public profile information. We use this only to respond to your queries and to understand which of our products our customers enjoy the most.

We use your personal data for marketing and analytical purposes, when users have provided us with detailed, opt-in consent via our cookie consent management tool, Consentmo. This includes:

Using Google Analytics: To measure website performance, analyse the ways visitors use our Services, and improve your shopping experience.

Using the Meta Pixel: To assess the effectiveness of our organic social media content and to understand actions performed on our website (e.g. product views, purchases) by users who clicked through from Facebook, Instagram, TikTok or Twitter (X).

You can easily withdraw your consent or change your preferences at any time through the cookie settings link on our website.

  • Security and Fraud Prevention. We use your personal information to verify your account, to provide a secure payment and shopping experience, to monitor, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public safety, and to keep our Services safe. If you choose to use the Services and register an account, you are responsible for keeping your account details confidential. We strongly recommend that you do not share your username, password or other access details with anyone else.
  • Communicating with You. We use your personal data to provide you with customer support, respond to enquiries, and to provide effective customer service and maintain our relationship with you through the Services.
  • Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal processes, which include requests from law enforcement or government agencies, to investigate or engage in civil discovery, potential or actual litigation, or court proceedings, and to monitor and respond to potential violations of our Terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping).
  • With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own Privacy Notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. You can exercise your rights to opt-out of those uses here.
  • When you direct, request us to or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service or Policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including to respond to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here at the Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their Privacy and Security Policies and other Terms and Conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share", or "sell" (as those terms are defined in Applicable Law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable contracts and Policies. We retain sales and tax records for 6 years to comply with UK HMRC law. Marketing analytics data is generally kept for 1 year before being deleted.

Your Rights and Choices

We want users to have control of how their personal information is used. Depending on location and applicable law, users have the following rights regarding their data:

  • Right to Access / Know: You have the right to ask for a copy of the personal data we hold about you and obtain information on the methods by which we collect and use it.
  • Right to Rectification: You can request us to correct or update inaccurate or incomplete personal data we hold about you.
  • Right to Erasure: In certain circumstances (e.g. where the data is no longer necessary for the purpose it was collected), you can request us to erase your personal data.
  • Right to Object/ Restrict Processing: You may object or ask us to limit the processing of personal data for certain purposes such as direct marketing.
  • Right to Data Portability: In applicable circumstances you can request to receive your personal data in a structured, commonly used, and machine-readable format to share with a third party.
  • Withdrawal of Consent: If we rely on your consent to process your data, you have the right to withdraw your consent at any time.
  • Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

To apply any of these rights, please contact us at enquiries@ridgeramble.com on the Contact Information Page. For your protection, we may need to verify your identity before processing your request. We will respond to all valid requests in accordance with Applicable UK Law. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (like web beacons and pixels) to improve your browsing experience, review website usage, and support our marketing efforts. Cookies are small data files placed on your device that allow us to recognise and remember your preferences and tailor content to your interests. 

This website uses both session cookies (which expire when you close your device) and persistent cookies (which remain on your device until deleted or they expire). These cookies fall into the specific categories:

Necessary Cookies: Important for our website to function and cannot be turned off in our systems (e.g. to authenticate users or prevent fraudulent use of accounts).

Analytical/Performance Cookies: These enable us to record visits and traffic sources so we can measure and improve the performance of our site.

Marketing Cookies: Used to help us advertise on and off our website and showing customised and related adverts based on your browsing activity.

Users can decide if they want to accept or reject cookies. Users can alter their cookie preferences through our onsite Cookie Consent Manager or by adjusting your browser settings (e.g., Chrome’s settings at chrome://settings/cookies). It’s important to know that blocking certain types of cookies may impact your experience on our website and restrict the Services we can offer.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here. In the UK, the regulatory body is the Information Commissioner’s Office (ICO), and you can find more information at ico.org.uk. 

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in. As a UK-based business, your personal data may be transferred to, stored and processed outside your country of residence, including in countries where data protection laws might differ. We take steps to ensure that any international transfers of your data are protected with appropriate measures that align with legal requirements. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection. These measures may include transferring data to countries recognised as providing adequate protection, using the International Data Transfer Agreement (IDTA), or participating in approved data transfer frameworks such as the UK-US Data Bridge. If you would like more information about the specific procedures we use for international transfers, please contact us at enquiries@ridgeramble.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by Applicable Law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at enquiries@ridgeramble.com or contact us by post at 48 West George Street, Clyde Offices, 2nd Floor, Glasgow, SCT, G2 1BP, GB. For the purpose of Applicable Data Protection Laws, we are the Data Controller of your personal information.

Transparency & ICO

UK Data Protection Authority: As a Data Controller based in the UK, we are registered with the Information Commissioner’s Office (ICO). You have the right to lodge a complaint with the ICO if you believe we are not processing your personal information in compliance with UK law, the UK GDPR, as well as other related laws.