Refund policy

Welcome to Ridgeramble. We operate a sustainable, made-to-order business model. Every single item you purchase from our store is custom-printed specifically for you the moment your order is finalised. We do not hold physical stock. 

1. Universal Policy for Production Errors (Applies to UK, US, & Canada)

If a mistake is made by our printing partners or couriers, we will always fix it for free, anywhere in the world. All claims must be submitted via email to info@ridgeramble.com within 30 days of delivery with your order number and clear photo evidence. You do not need to ship anything back. 

  • Damaged, Misprinted, or Defective Items: Any item that arrives damaged, misprinted, or defective must be submitted with photographic evidence. If the item is confirmed as faulty by our printing partner, you have the right to a full refund or a free replacement print at zero extra cost to you. 

  • Wrong Item Sent: If you receive an incorrect product, size, or design that does not match your order invoice, please email us with clear photos of the incorrect item. We will immediately arrange a free replacement of your correct item or issue a full refund. 

  • Lost Packages: If your tracking data shows your package has been lost in transit by the courier network, or if it hasn't arrived by its estimated due date, please notify us. Once verified as lost by the courier, we will fully cover all costs to issue a free replacement print or a full refund. 

  • Wrong Delivery Address: If an insufficient or incorrect shipping address is provided at checkout, the delivery will be returned to the printing facility. The customer will be responsible for covering the exact reshipment costs and providing an updated, sufficient address before the package can be reshipped. 

  • Unclaimed Packages: If an order is returned to our partner printing center because it went unclaimed by the customer, it will be held there for 30 days at no extra cost. We will notify you via email to confirm your details, and the customer will be responsible for paying the shipping cost of a reshipment. [1] 

 2. Regional Policy for Change of Mind (How Rules Vary by Country) 

Please note that policies regarding order cancellations, size selections, and buyer's remorse vary strictly by destination country due to local regional consumer frameworks:

🇬🇧 Great Britain Customers (England, Scotland, Wales): Under the UK Consumer Contracts Regulations 2013, you have a statutory right to cancel your order and return your item for any reason within 14 days of delivery. Items must be returned in their original, unworn, and unwashed condition. The buyer is fully responsible for arranging and paying for all trackable return postage costs back to our Glasgow administrative office. Original standard delivery charges will be refunded upon our receipt and inspection of the returned goods. 

 🇺🇸🇨🇦 United States & Canada Customers: For all orders placed within the US and Canada, all sales are strictly final. Because North American orders are fed directly into local domestic printing facilities to ensure swift transit, these orders cannot be canceled, modified, returned, or exchanged after checkout for a change of mind, size preference, or buyer's remorse.

3. Mandatory International Mailing Notice

Do not mail any physical packages, returns, or letters to our UK headquarters from North America. Physical packages sent to our Glasgow address from the United States or Canada without prior digital authorization will be rejected at the border customs lanes, and any associated carrier fees will be charged to the sender. 

  • Registered Business Address (GB Administrative Only): Clyde Offices, 2nd Floor, 48 West George Street, G2 1BP, Glasgow